3 03, 2016
  • Providing timely, multi-channel customer service

Wanted: Quick, Multi-Channel Support

March 3rd, 2016|THURSDAY THOUGHT|

People’s expectations for excellent customer service are evolving just as the channels they use to receive it are, too. A recent Forrester survey found that 73% of customers say the most important way companies can show good customer service is by valuing their time. Based on this number, it makes sense that more […]

25 02, 2016
  • Using visuals in content marketing

The Value of a Visual

February 25th, 2016|THURSDAY THOUGHT|

In the age of content marketing, we keep hearing that strong copy and visuals go hand in hand. But just how important are those graphic elements? Very. An article from the Content Marketing Institute reports that content of all types (web, blogs, etc.) gets 94% more views when images are included. It also […]

18 02, 2016
  • SEO strategy for web content

Optimizing All Web Content

February 18th, 2016|THURSDAY THOUGHT|

With many SEO strategies for business websites, the work is considered done once the main pages have been optimized. But that’s really just the beginning. In addition to regular SEO page updates based on new and changing keywords, any sort of content you add to your site on a regular basis presents an opportunity for […]

11 02, 2016
  • TT021116

The One-on-One Social Exchange

February 11th, 2016|THURSDAY THOUGHT|

While social media can be a great way to communicate with customers, there are certain situations where a private conversation is the better alternative to a public (as in one that the whole world can see!) exchange. Consider the buyer who’s had a bad experience with a product and decides to blast the brand when […]

4 02, 2016
  • TT020416

Winning Super Bowl Ad Strategies

February 4th, 2016|THURSDAY THOUGHT|

Even though so many marketing efforts have an online focus today, the traditional Super Bowl TV ads are still as highly anticipated as ever. There’s typically that “go big” feel as brands try to pull out all the stops with their commercials. So as we patiently await Sunday’s line-up, what can we learn from some […]

28 01, 2016
  • TT012816

How to Keep Your Videos Rolling

January 28th, 2016|THURSDAY THOUGHT|

For the first time in 2015, digital video topped social media in terms of the activities people engage in most often when they’re online. Marketers have caught on to this trend of increased viewership and are allocating more resources to their video budgets. But what factors must we zero in on to keep viewers watching? […]

21 01, 2016
  • TT012116

A Web Don’t: Cookie Cutter Copy

January 21st, 2016|THURSDAY THOUGHT|

“Re-purpose” is a word that comes up a lot these days in our marketing vocabulary. But just because you have a great piece of content on hand, does that mean you should run it as is on every channel? Nope. Once you decide where your copy will work best, it’s important to consider the writing […]

14 01, 2016
  • TT011416

Surveys, Part 2: Better Results

January 14th, 2016|THURSDAY THOUGHT|

In last week’s Thursday Thought, we introduced ways to boost participation with online surveys. This week, we take a look at getting better results. For all surveys, it’s important to set an objective and stick with questions that relate to it. Should you use open- or close-ended questions? Many surveys include a mix. […]

7 01, 2016
  • TT010716

Surveys, Part 1: Better Participation

January 7th, 2016|THURSDAY THOUGHT|

User surveys are a great, straightforward way to measure people’s thoughts and experiences, but unfortunately, it’s getting harder to realize high participation rates. Following a few simple steps could make all the difference in getting more responses. First off, is your survey’s purpose clearly defined, do you explain how findings will be used and are […]

10 12, 2015
  • TT121015

Growing Your Social Fan Base

December 10th, 2015|THURSDAY THOUGHT|

How does a brand grow its Facebook fan base by over 160K followers in just a three-week period? Combine the holiday season with some deals, contests and affiliate partner giveaways and the answer gets a little clearer. According to a piece on AdWeek, Engagement Labs found that toy manufacturer Little Tikes had an increase of […]